Your privacy is important to Vocal Coach Barcelona. This Privacy Policy clearly explains how personal data are collected and used through https://vocalcoachbarcelona.com (the “Website”), the legal bases that permit their processing, how long they are retained, with whom they may be shared, and how to exercise the rights recognised under data protection legislation.
This policy applies in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights (“LOPDGDD”), and any other applicable legislation.
1. DATA CONTROLLER
Data controller | María Millet de Rosa |
Trading name | Vocal Coach Barcelona |
Tax ID (NIF) | 47915320H |
Address | Carrer Gomis 88, local 9, 08023 Barcelona, Spain |
Email address | info@vocalcoachbarcelona.com |
Website | Inicio |
Activity | Singing academy |
For any privacy-related enquiry or to exercise your rights, you may write to info@vocalcoachbarcelona.com or contact us at the address shown above.
2. WHO THIS POLICY APPLIES TO
This policy applies to people who visit the Website, request information, subscribe to communications, create an account, book or purchase lessons, workshops, packages, gift vouchers or other services, take part in Vocal Coach Barcelona activities, communicate through social media, or act as legal representatives of students who are minors.
3. WHAT DATA WE PROCESS AND HOW WE OBTAIN IT
Data are obtained mainly from the data subject or, in the case of minors, from their parent, guardian or legal representative. Where applicable, data may also be obtained through booking or payment providers, social media platforms and browsing technologies.
Depending on the relationship maintained and the services used, the following categories of data may be processed:
Identification and contact data: first name, surname, NIF or equivalent identification document where necessary, address, email address and telephone number.
Registration, booking and service provision data: activity or lesson booked, schedules, level, preferences, attendance, communications and incidents relating to the service.
Financial, billing and transaction data: information required to issue invoices and manage payments, refunds or receipts. Full card details or details of other payment methods are generally processed by the relevant payment gateway and not by Vocal Coach Barcelona.
Account or private area data: identifier, encrypted credentials, booking or purchase history, and account settings, where these functions are enabled.
Data contained in enquiries or communications: information included in forms, emails, messaging services or social media interactions.
Browsing and technical data: IP address, device and browser type, online identifiers, access logs and Website usage data, subject to the applicable cookie settings.
Image, voice, audio or video: only where generated or provided in connection with lessons, assessments, activities or content, and in accordance with the applicable legal basis. Publication for promotional purposes will require specific authorisation.
Vocal Coach Barcelona does not generally request special categories of personal data. If a person voluntarily discloses information about their health or vocal condition so that an activity can be adapted or guidance can be provided about the service, it will be processed only to the extent strictly necessary, with restricted access and on a valid legal basis, including explicit consent where required. This information does not replace an assessment by healthcare professionals.
4. PURPOSES AND LEGAL BASES
4.1. Enquiries and requests for information
Purpose: to respond to forms, emails, calls or messages, provide information about services and carry out any necessary follow-up of the request.
Legal basis: the data subject’s consent and, where the enquiry is made with a view to purchasing a service, taking pre-contractual steps at the data subject’s request.
4.2. Bookings, registrations, purchases and service provision
Purpose: to manage registrations, bookings, enrolments, lessons, workshops, packages, gift vouchers, payments, student support, changes, cancellations, operational communications and any other actions necessary to provide the requested service.
Legal basis: performance of a contract or taking pre-contractual steps. Certain processing will also be carried out to comply with legal obligations, particularly tax, accounting, consumer protection and invoicing obligations.
4.3. User account or private area
Purpose: to create and administer the account, authenticate access, display information linked to services and maintain the security of the private area.
Legal basis: performance of the contractual relationship or taking the steps requested by the user.
4.4. Informational and marketing communications
Purpose: to send news, content, promotions or information about Vocal Coach Barcelona lessons and services by electronic means.
Legal basis: consent, where requested. Where permitted by law in relation to existing customers, communications about similar services may be sent, always providing a simple and free way to object or unsubscribe in each communication.
4.5. Recordings, testimonials and image rights
Purpose: to make recordings required for a requested activity or methodology, share materials with students or, where separate authorisation has been granted, publish images, testimonials, audio or video on the Website, social media or promotional materials.
Legal basis: performance of the service where the recording is strictly necessary and prior information has been provided; in all other cases, specific, freely given and revocable consent. Promotional authorisation will be separate from the purchase of services, and refusing it will not prevent the person from receiving the service.
4.6. Browsing, analytics, personalisation and advertising
Purpose: to enable the technical and secure operation of the Website, remember preferences, obtain usage statistics and, where applicable, measure campaigns or display personalised advertising.
Legal basis: technical cookies or technologies will be used where necessary to provide the requested service. Non-essential preference, analytics or advertising cookies will be based on consent managed through the cookie settings panel.
4.7. Security, fraud prevention and compliance
Purpose: to protect the Website, accounts and services, detect abusive or fraudulent use, manage incidents, respond to requests from authorities, and establish, exercise or defend legal claims.
Legal basis: legitimate interests in ensuring security and preventing fraud, as well as compliance with legal obligations. Before relying on legitimate interests, an assessment will be made to ensure that the rights and freedoms of the individuals concerned do not override those interests.
4.8. Social media
Purpose: to manage Vocal Coach Barcelona profiles, respond to messages and comments, moderate the community and communicate news. Processing carried out by each social media platform will also be governed by its own terms and privacy policies.
Legal basis: consent arising from voluntary interaction and, where applicable, legitimate interests in managing the academy’s digital presence and community.
5. MANDATORY DATA AND ACCURACY
Fields marked as mandatory are necessary to process the request or provide the service. If they are not completed, it may not be possible to respond to the enquiry, formalise the booking, complete the purchase or provide the service.
The user guarantees that the data provided are true, accurate, complete and up to date, and must communicate any changes. Where the user provides data relating to third parties, they confirm that they have sufficient legal grounds to do so and undertake to inform those third parties of this policy where appropriate.
6. RECIPIENTS AND DATA PROCESSORS
Vocal Coach Barcelona does not sell or rent personal data. Data may be disclosed or made accessible, only where necessary, to:
Financial institutions, payment gateways and providers involved in payments, refunds or fraud prevention.
Providers of web hosting, email, maintenance, security, backups, booking systems, student management, invoicing, storage, communications and other technology services.
Consultants, administrative advisers, legal or accounting professionals, or insurers, where necessary to manage the activity or defend legal rights.
Analytics, social media or advertising providers, only where they are used and in accordance with cookie consent or the user’s settings.
Public authorities, courts, law enforcement bodies or other authorities where there is a legal obligation or a valid request.
Providers acting on behalf of Vocal Coach Barcelona will be data processors and will be subject to the contractual obligations laid down in Article 28 of the GDPR. The specific list of providers may vary depending on the tools actually used.
7. INTERNATIONAL DATA TRANSFERS
Some technology providers may be located outside the European Economic Area or may process data from other countries. Where an international transfer takes place, Vocal Coach Barcelona will verify that it is covered by an adequacy decision, Standard Contractual Clauses, the EU-US Data Privacy Framework where applicable, or another valid safeguard under the GDPR.
Data subjects may request further information about the applicable safeguards by writing to info@vocalcoachbarcelona.com.
8. RETENTION PERIODS
Data will be retained only for as long as necessary to fulfil the purpose for which they were collected and, afterwards, for any period during which legal liabilities may arise. In particular:
Enquiries: while they are being handled and for the reasonable period required for follow-up or to demonstrate that the enquiry was answered.
Bookings, purchases and student data: for the duration of the contractual relationship and subsequently for the applicable statutory retention and limitation periods.
Invoices and accounting or tax documentation: for the periods required by the relevant legislation.
Marketing communications: until the person unsubscribes, objects or withdraws consent, without prejudice to retaining minimal evidence of the opt-out request to prevent further communications.
User account: while it remains active or until deletion is requested, unless certain data must be retained to comply with a legal obligation.
Images, audio or video based on consent: until consent is withdrawn or the material is no longer needed for the authorised purpose, without affecting uses already lawfully made.
Technical and security logs: for the period strictly necessary to investigate incidents, protect systems and comply with obligations.
When data are no longer required, they will be securely deleted or restricted while they must be retained to address potential liabilities.
9. RIGHTS OF DATA SUBJECTS
Where applicable, you may exercise the following rights:
Access: to know whether we process your data and obtain a copy of them.
Rectification: to correct inaccurate or incomplete data.
Erasure: to request deletion of your data when they are no longer necessary or another legal ground applies.
Objection: to ask us to stop processing your data where processing is based on legitimate interests or is carried out for direct marketing purposes.
Restriction: to request that processing be restricted in the circumstances provided by law.
Data portability: to receive the data you have provided in a structured format or request their transmission to another controller where technically feasible.
Withdrawal of consent: to withdraw it at any time, without affecting the lawfulness of processing carried out before its withdrawal.
Not to be subject to decisions based solely on automated processing that produce legal effects or similarly significantly affect you, in the circumstances recognised by law.
To exercise these rights, send a request to info@vocalcoachbarcelona.com stating the right you wish to exercise and the information needed to identify your request. Only where we have reasonable doubts about your identity may we request additional, proportionate and relevant information to verify it.
The request will be handled free of charge within the time limits established by law, unless it is manifestly unfounded or excessive. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es if you believe that the processing does not comply with applicable legislation.
10. MINORS
Vocal Coach Barcelona may provide services to students who are minors. The purchase, enrolment and management of minors’ data will involve their parent, guardian or legal representative where necessary.
Where processing is based on consent, persons over the age of 14 may consent on their own behalf to the extent permitted by Spanish law. For children under the age of 14, consent must be given or authorised by the person holding parental responsibility or guardianship.
Authorisations to publish images, voice recordings, audio, video or testimonials relating to minors will be specific and must be granted by their legal representative where appropriate. If data relating to minors are found to have been obtained without the required authorisation, measures will be taken to delete them or regularise the processing.
11. AUTOMATED DECISION-MAKING AND PROFILING
Vocal Coach Barcelona does not make decisions based solely on automated processing that produce legal effects or similarly significantly affect users.
Analytics or advertising tools may create limited profiles based on browsing habits where the person has consented to the relevant cookies. You may reject or withdraw that consent through the cookie settings panel.
12. SECURITY AND CONFIDENTIALITY
Vocal Coach Barcelona applies appropriate technical and organisational measures to protect data against loss, destruction, alteration, unauthorised access or disclosure, taking into account the nature of the information, the context of processing and the risks involved.
Individuals and providers with access to personal data will be subject to confidentiality obligations and may use the data only in accordance with instructions and for authorised purposes. Nevertheless, no system connected to the Internet can guarantee absolute security.
13. COOKIES AND SIMILAR TECHNOLOGIES
The Website uses first-party and third-party cookies. Necessary technical cookies may be enabled to support the operation and security of the Website. Non-essential cookies, including preference, analytics or advertising cookies, will be installed only after consent has been obtained where required.
Users may accept, reject or configure cookies and subsequently withdraw their consent through the settings panel provided. Detailed information on the cookies used, their duration, providers and purposes must be kept up to date in the Cookie Policy.
14. THIRD-PARTY LINKS AND SERVICES
The Website may contain links to or integrate third-party services. When you access them, those third parties may process data under their own policies. Vocal Coach Barcelona does not control independent processing carried out by such third parties, so you should review their privacy information before using their services.
15. CHANGES TO THIS POLICY
This Privacy Policy may be updated to reflect changes in legislation, guidance from supervisory authorities, new processing activities, or changes to the services and tools used. The current version will be available on the Website and will state the date on which it was last updated.
Where a change is substantial and significantly affects data subjects, it will be communicated by reasonable means or new consent will be requested where necessary.
16. CONTACT
For privacy-related enquiries or to exercise your rights:
Email address | info@vocalcoachbarcelona.com |
Postal address | Vocal Coach Barcelona – Carrer Gomis 88, local 9, 08023 Barcelona, Spain |
